Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

At SwiftStore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is incomplete or missing parts.

  • The product received is different from what you ordered.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging with all accessories, tags, manuals, and proof of purchase.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, or damaged by the customer.

  • Items without original packaging.

  • Products damaged due to misuse or improper handling.

  • Clearance, promotional, or final sale items (unless defective).

  • Personal care, hygiene, health, or cosmetic products that have been opened or used, unless they arrived damaged or defective.

3. Return Process

To request a return:

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number, reason for the return, and clear photos if the item is damaged or incorrect.

  3. Our customer support team will review your request and provide return instructions if approved.

Do not return any item without receiving approval from our support team.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

  • Refunds for PayFast payments will be processed back to the original payment method where possible.

  • If a refund to the original payment method is not possible, we may arrange an alternative refund method in accordance with applicable laws and payment provider policies.

  • Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We will replace products that are:

  • Damaged during delivery.

  • Defective.

  • Incorrectly shipped.

Replacement requests must be made within 7 days of receiving your order.

6. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

7. Return Shipping

  • If the return is due to our mistake (wrong, defective, or damaged item), SwiftStore will cover the return shipping cost where applicable.

  • If the return is for any other eligible reason, the customer may be responsible for return shipping charges.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

SwiftStore

Email: swiftstore100@gmail.com